DISCLOSURE INFORMATION:

LICENSING INFORMATION

The Home Loan Collective is a trading brand used by a group of financial advisers who provide mortgage advice.

The advisers operating under The Home Loan Collective brand are authorised bodies operating under the Financial Advice Provider licence held by Astute Financial Management Limited (FSP Number 641829).

Anyone who gives regulated financial advice to retail clients in New Zealand must either hold, or operate under, a FAP licence issued by the FMA.

Contact details of Astute Financial Management Limited:
7 Alpers Ave, Epsom, Auckland 1023, New Zealand.
Telephone: 0508 427 888.
Email: enquiries@astutefinancial.co.nz.

Information about each adviser, including the company through which they provide advice and their FSP details, can be found on our Meet the Team pages.

NATURE AND SCOPE OF ADVICE

The Home Loan Collective provides advice to our clients about their mortgages. Our financial advisers provide financial advice in relation to residential lending, personal lending and business lending.

We do not provide advice in the following areas: fire and general insurances (e.g. home, contents, vehicle, boat), personal risk insurance (e.g. life, health, income protection), asset protection and estate planning (e.g. Wills, Enduring Powers of Attorney, Family Trusts), or investments including KiwiSaver.

During our advice process we may refer to some of the above areas and offer general comments to demonstrate the importance of integrating our advice with these areas. These comments do not substitute the requirement for you to seek independent advice from an appropriate specialist.

We only provide financial advice about products from certain providers. For mortgages, we work with the following lenders:

ANZ Bank, ASB Bank, Ascenteon, Avanti Finance, Bank of New Zealand, CFML, Co-operative Bank, Funding Partners, GO Home Loans, Heartland, Kiwibank, Liberty, Midlands MT, Pallas Capital, Plus Finance, Prospa, SBS, TSB, Unity CU, Westpac Bank.

FEES AND EXPENSES

In certain circumstances (such as if you decide not to proceed with the financial advice we provide, or if you repay or refinance your home loan within 28 months of settlement), we may need to charge a fee. The purpose of this fee is to enable us to be fairly compensated for our time and expertise in providing you with advice. Any fees will be discussed and agreed with you beforehand.

PRODUCT PROVIDER COMMISSION

If you accept and act upon our advice, our Advisers will receive a commission. If you do not accept and act upon our advice, no commission is received.

For home loan advice, commissions are between 0% and 1.5% of the loan amount drawn down. The exact amount depends on the lender and the type of home loan you choose. We may also receive, every year, a commission between 0% and 0.2% of the loan amount outstanding. The exact amounts and who they are paid to will be disclosed in the advice document containing our recommendations.

CONFLICTS OF INTEREST AND INCENTIVES

Occasionally, we may refer you to other professionals for services beyond your lending needs. We may receive a fee for these referrals to third party providers.

From time to time, various product providers may also reward us for the overall business provided to them. They may give us tickets to sports events, hampers, or other non-monetary benefits and incentives.

To ensure our financial advisers prioritise your interests above their own, we follow an advice process that ensures recommendations are made on the basis of each client’s goals and circumstances. Our advisers complete ongoing annual training about how to appropriately manage conflicts of interest. Astute Financial Management Limited and/or the lender periodically undertakes a compliance review of our advice process. We also engage an independent compliance consultancy firm to conduct ongoing independent compliance reviews and audits.

DUTIES INFORMATION

The Home Loan Collective, and its Advisers, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests, exercise care, diligence and skill in providing you with advice, meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services, and meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.

This is only a brief summary of the duties that we have. More information is available by contacting us or by visiting the Financial Markets Authority website at www.fma.govt.nz.

COMPLAINTS HANDLING AND DISPUTE RESOLUTION

If you have a concern, problem, or complaint about any part of our service, please contact your adviser. If you do not feel comfortable doing so, you can contact Ashlee and Peter Limited, trading as The Home Loan Collective, as the head group contact:

Name: Ashlee Wiblin
Telephone: +64 27 973 0467
Email: ashlee@homeloanco.nz
Address: 1 Scott Street, Blenheim, Marlborough 7201

When we receive a complaint, we will consider it and let you know how we intend to resolve it. We may need to contact you to get further information. We aim to resolve complaints within a maximum of 40 working days. If we can't, we will contact you within that time to let you know we need more time. We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we can't resolve your complaint, or you aren't satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited. This service is free and may help investigate or resolve your complaint.

Financial Services Complaints Limited

Level 4, Sybase House, 101 Lambton Quay, Wellington 6011
Postal: PO Box 5967, Wellington 6140
Phone: 0800 347 257
Email: complaints@fscl.org.nz
Website: www.fscl.org.nz

CONTACT DETAILS

Ashlee and Peter Limited trading The Home Loan Collective is the head group contact:

Name: Ashlee Wiblin
Telephone: +64 27 973 0467
Email: ashlee@homeloanco.nz
Address: 1 Scott Street, Blenheim, Marlborough 7201